Refund policy

Gift Shop Grabber Return & Refund Policy

14-Day Return Policy

Gift Shop Grabber accepts eligible return requests made within 14 calendar days after you receive your order.

To qualify for a return, the item must be in the same condition in which it was received, unused or unworn, with any original tags, accessories, and packaging. You may also be required to provide your order number or other proof of purchase.

To request a return, contact us at store0618@giftshopgrabber.com within the 14-day return period.

Do not mail merchandise back before receiving return instructions from Gift Shop Grabber. Because some products may be fulfilled by different suppliers or fulfillment locations, the correct return address may vary. Merchandise sent to an unauthorized return address may not be accepted.

Return Shipping

For eligible returns that are not the result of damaged, defective, incorrect, or improperly fulfilled merchandise, the customer is responsible for return shipping costs, unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return results from an error by Gift Shop Grabber or its fulfillment provider, or a refund is otherwise required by law.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us promptly at store0618@giftshopgrabber.com.

Please provide your order number and photographs of the item and packaging when reasonably requested. After reviewing the issue, we may provide an appropriate replacement, refund, or return instructions.

When the problem resulted from an error by Gift Shop Grabber or its fulfillment provider, the customer will not be required to pay return shipping when a return is required.

Personalized, Customized, and Made-to-Order Products

Personalized, customized, and made-to-order products are generally final sale and cannot be returned or exchanged because of a change of mind.

This includes situations in which the customer provided incorrect personalization information, selected an incorrect size, color, design, or other option, or otherwise changed their mind after the customized product was produced.

However, please contact us if a personalized or customized item arrives damaged, defective, incorrectly produced, or materially different from what was ordered because of an error by Gift Shop Grabber or its fulfillment provider.

Nothing in this section limits any rights or remedies that cannot legally be waived.

Non-Returnable Items

The following are generally not eligible for return:

Personalized, customized, or made-to-order products, except as described above
Gift cards
Items clearly identified as final sale
Items that have been used, worn, altered, damaged after delivery, or returned without required packaging, except where applicable law provides otherwise

Exchanges

We generally do not process direct exchanges.

For an eligible non-customized item, the easiest way to obtain another item is to request an authorized return and, once appropriate, place a separate order for the replacement.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank, credit-card issuer, or payment provider may require additional time for the credit to appear.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact store0618@giftshopgrabber.com.

Shipping Delays and Unshipped Orders

The 14-day return period applies to merchandise after delivery. It does not eliminate cancellation, refund, or other rights that may apply when an order has not shipped or cannot be shipped within the promised timeframe.

Gift Shop Grabber will comply with applicable federal and state requirements concerning shipping delays, cancellations, and refunds.

International Orders

Customers outside the United States may have additional mandatory consumer rights under applicable law. Where those rights cannot legally be waived, those requirements will apply notwithstanding conflicting provisions of this policy.

Your Legal Rights

This policy is intended to establish Gift Shop Grabber's return and refund procedures. Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot legally be waived under applicable federal, Arizona, or other applicable law.

Contact Us

For return or refund questions or to request a return, contact:

Gift Shop Grabber
store0618@giftshopgrabber.com